What is VoIP and why is it a great solution for small businesses?

Small businesses face numerous challenges daily, but your phone system does not need to be
one of those challenges. Adopting VoIP in your small business will save you time and money,
and make your business more flexible and efficient. If you’re wondering what VoIP is and how it
could benefit your business, let’s dive in.

VoIP, or Voice over Internet Protocol, allows you to make and receive phone calls over the
Internet. This technology converts the sound from your calls into digital packets and eliminates
the need for traditional phone lines. Additionally, being that it is an Internet-based service, you’re
not tied to a desk by a phone cord with VoIP.

What are the benefits of VoIP for small businesses?

There are a number of benefits for small businesses that utilize VoIP. With benefits ranging from
cost-effectiveness to increased productivity, this service is something that all small businesses
should consider.

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Cost Savings

One of the primary benefits of a VoIP system is that it eliminates the need for a traditional PBX
(Private Branch Exchange) and all of the costly equipment and maintenance that comes with
that, leading to significant cost savings. In addition, because your calls will take place over the
Internet, there are no extra fees for long-distance or international calls.
Other features, such as teleconferencing, video conferencing, and cloud PBX, also lead to cost
savings as your staff will not end up with large mobile phone bills or need to travel to the office
to communicate.
VoIP can significantly help small businesses to cut costs.

More Secure Calls

With standardized encryption protocols, VoIP is much more secure than traditional phone lines,
reducing the risk to your network security.

Enhanced Features

While traditional phone lines limit use to a typical voice call, VoIP offers a number of enhanced
features and ways to communicate:

  • Instant Messaging
  • Teleconferencing
  • SMS
  • Email
  • Video Conferencing
  • Internet Voicemail & Fax (via email)
  • Call Forwarding
  • Call Transfers
  • Call Routing
  • Call Recording

Call Quality

Modern-day VoIP technology has actually surpassed traditional landlines in terms of call quality.
Can you hear me now? Yes, very clearly!

Work-From-Anywhere Accessibility

A major benefit to cloud-based VoIP is that you and your staff can make and receive calls
anywhere that you have an Internet connection. This is different than simply using your mobile
phone because you won’t have additional fees associated with those calls and you can transfer
calls within the organization, rather than asking your customers to call another number. It’s
convenient, cost-effective, and allows you to work from wherever you need to.

How do you implement VoIP in your small business?

Are you sold? VoIP truly is a game-changer for small businesses that want to save money and
increase productivity. So, how do you get started with VoIP?
Well, that’s where we come in. Technikel Solutions VoIP services are convenient and allow you
to stay productive while we set up and manage a lot of the complicated configurations in the
setup process. Setup includes importing existing phone numbers, adding users to your VoIP
service, creating routing, call waiting, and call forwarding rules, and integrating your business
apps, like CRM programs, with your VoIP system.
All of this setup and maintenance can take time and energy, but it is well worth it for the quality,
savings, and productivity that you receive as a VoIP user. And, when you work with Technikel
Solutions on your VoIP needs, you can count on us to handle that setup and maintenance, so
that you can spend that time doing what you do best as a small business.
If you’d like to learn more about Technikel Solutions VoIP services for small businesses, check
out our VoIP information page or book a free I.T. Health Check to get started.

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Standard managed services packages
  • Server Monitoring & Maintenance
  • Help Desk Services
  • Basic Security
  • Backup Solution
  • Email & Spam Protection
  • Cloud Services
  • VoIP Solutions
  • Office 365 Support
  • Virtualization
  • Disaster Recovery & Business Continuity Solutions


Standard managed services packages
  • Server Monitoring & Maintenance
  • Help Desk Services
  • Basic Security
  • Backup Solution
  • Email & Spam Protection
  • Cloud Services
  • VoIP Solutions
  • Office 365 Support
  • Virtualization
  • Disaster Recovery & Business Continuity Solutions
  • Monthly IT Operational Meetings
  • Quarterly Business Reviews
  • Support Application
  • Regular Proactive On-Site Visits
  • Dedicated Project Team
  • 100% Based in Vancouver Team - NO Outsourcing
  • Alignment Standards
  • Security Awareness Training
  • IT Strategy Team
  • Technical Alignment Team
  • Dedicated Client Success Manager
  • vCIO Services
  • 30-Day Contracts
  • Extended Support Hours
  • Same-Day-Resolution
  • Scalable to Fit Your Business, from 10 -300 employees

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