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About Technikel Solutions

We Help Companies Manage Their IT

Making the leap to begin offering managed IT services professionally was easy for us. We started Technikel because we weren’t impressed by other providers and knew that we could do better.

So we did.

Practical, reliable and responsive, we sought to offer stellar IT services without the typical BS.

about_Chris

Chris Barre, Owner of Technikel Solutions

Peter Haile, President of Technikel Solutions

We Help Companies Manage Their IT

Making the leap to begin offering managed IT services professionally was easy for us. We started Technikel because we weren’t impressed by other providers and knew that we could do better.

So we did.

Practical, reliable and responsive, we sought to offer stellar IT services without the typical BS.

about_Chris

Chris Barre, Owner of Technikel Solutions

Peter Haile, President of Technikel Solutions

With Technikel, you’re safe from cyber attacks, surprise invoices and stressing about your IT.

Technikel guarantees a response in 24 hours. Our communication is fast and human — we talk to you like a person. The best tech in the world won’t make up for brutal customer service and technicians who make you feel dumb or invisible. Our staff are people who happen to love tech — not “tech people” — and that difference is felt in our customer experience. No jargon, no ego.

The office in North Vancouver makes it easy for us to visit clients for regular check-ins across the lower mainland. We prefer to embark on a collaborative partnership with each client. Being immersed in your tech environment allows us to implement proactive improvements and keep you ahead of the game. We’re here to fix problems, prevent issues, set you up for the future.

With Technikel, you’re safe from cyber attacks, surprise invoices and stressing about your IT.

Technikel guarantees a response in 24 hours. Our communication is fast and human — we talk to you like a person. The best tech in the world won’t make up for brutal customer service and technicians who make you feel dumb or invisible. Our staff are people who happen to love tech — not “tech people” — and that difference is felt in our customer experience. No jargon, no ego.

The office in North Vancouver makes it easy for us to visit clients for regular check-ins across the lower mainland. We prefer to embark on a collaborative partnership with each client. Being immersed in your tech environment allows us to implement proactive improvements and keep you ahead of the game. We’re here to fix problems, prevent issues, set you up for the future.

We’re planting a flag in the sand because we’re just that sure of ourselves. We guarantee:

1. You have a right to expect and demand complete satisfaction from the technology, consulting advice and technical support you receive from Technikel Solutions. We pledge to deliver exemplary service, on time and within your budget.

2. You have the right to get answers to your questions in PLAIN ENGLISH. We pledge to recommend options for accomplishing your objectives and will answer your questions in terms that you can understand.

3. You have a right to expect Technikel Solutions to maintain the highest levels of personal accountability, professional commitment, and employee empowerment in your every interaction with our organization. We pledge to treat you with the utmost levels of courtesy, responsiveness, integrity, and respect; and to work with you to ensure that your relationship with us is a pleasant and cooperative experience.

4. You have a right to expect us to lead the way in fostering and implementing innovation and creativity in our service offerings through an unyielding commitment to providing the best technology and services available. We pledge to provide exceptional technology for your business and will provide the best technical talent to manage that technology and surpass your service expectations.

5. You have a right to individual attention and dedication. We pledge to provide prompt, courteous, and efficient service by acknowledging your request within an hour, keeping appointments, and with great communication.

6. You have a right to understand every aspect of our business policies and support procedures. We pledge to make it easy for you to communicate with our staff via our website, email, or by phone, and to receive answers to any questions you may have about how or why a decision, recommendation, or resolution
plan is recommended.

7. You have the right to receive the best value in computer and network support services in return for placing your trust and business with us. We pledge to explain all of the costs up front so that there are no hidden fees or unexpected costs later on.

8. You have the right to have us attend to the details of each issue, question, and request you have. We pledge to get the job done right the first time.

9. You have the right to a single point of contact for all your technical issues or concerns. We pledge to help with any IT related issue in your business, such as helping with any vendor you use, and with all technologies including anything IP based or connected to the computer, phone system and service, security, etc.

The establishment of our Client Bill of Rights, along with our continual and substantial investment in people, processes, and technology is our ongoing commitment to our clients.

Client Testimonials

What Our Clients
Say About Us

We’re your tech *people* — and we’ve got your back.

We’re your tech *people* — and we’ve got your back.

    Schedule your complimentary IT Health Check Today!

    Call Us

    604.987.0088

    Email Us

    Info@technikel.ca

    Schedule your complimentary IT Health Check Today!

    Call Us

    604.987.0088

    Email Us

    Info@technikel.ca

      Book your free I.T. HEALTH CHECK

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